We'll ship your order the same or the next business day (if order placed after 1pm ET) from our warehouse in New Jersey. For all full-priced footwear purchases, we offer free ground shipping to the mainland USA for Insider Access members—sign up for free at checkout. 

Shipping charges for Alaska, Hawaii, and international destinations will be added to your purchase at checkout. Once you order ships, you'll be updated with your tracking number. 

We want you to be happy with your purchase. We offer a refund on all full-priced items returned to us in new and unworn condition within 14 days of purchase, together with all packaging materials. Just email us at [email protected] with your order number to initiate the return. 

Once your return is approved, we'll provide you with a Return Authorization (RA) number and return shipping label. You may ship your item(s) back to our warehouse using the enclosed return label (return shipping will be deducted from refund) or ship back with your preferred carrier to the address provided. If shipping via a preferred carrier, we suggest insuring the item as we can only issue your refund once the item(s) are received into our warehouse. We cannot issue refunds for any items lost or damaged during return transit. 

Once your item(s) have been received back to our warehouse, we'll issue a credit to your original form of payment. 

We regret that we cannot issue refunds for worn items, sale items, custom items, gift cards, items returned without the original packaging, or items returned more than 14 days after purchase. Thank you for your understanding.  

If you are shipped defective item(s) or receive incorrect item(s) in your order, please contact us at [email protected] within 7 days of purchase so we can return or replace the item(s) at no additional cost. 

We build our shoes and boots to last. Caring for them will help. We recommend polishing regularly, and have excellent polishes available on our Web site. Suedes can be weather-proofed with sprays. It's critical to remove any salt stains from leather/suede shoes or boots as soon as possible. 

We use a variety of top-notch constructions on our shoes and boots. We endeavor to match the correct construction to how that style is typically worn: Goodyear welts for sturdy boots; Blake stitching for flexible dress shoes; side wall stitching for sneakers. We note the construction on the product pages for your reference. 

Note that Goodyear welted shoes may take longer to "break in" than Blake stitched shoes. 

The lasts are the forms around which we build our shoes. We strive to make our lasts comfortable for long-lasting pleasure and fit. Once you find a good fit in a last, you can comfortably order other models built on the same last in the same size.